Help Centre
Everything you need to know about using TCG Listing — from creating an account to buying, making offers, building a Wish List, and selling your cards. Search below, or open a topic to read the steps.
We're adding short video walkthroughs — where you see a ▶ Watch the video button, click it to follow along on YouTube.
Getting started
You need a free account to buy, sell, save a Wish List or message sellers. It takes under a minute.
- Click Sign up in the top-right of any page.
- Enter your email address and choose a password.
- Check your inbox for a 6-digit verification code and enter it to confirm your email.
- You're in! You can browse straight away and start buying.
Do I need an account just to browse?
No — anyone can browse and search cards. You only need an account to buy, sell, save a Wish List or message a seller.
I didn't get my verification email.
Check your spam/junk folder first. The code can take a couple of minutes. If it still hasn't arrived, try signing up again or contact support@tcglisting.co.uk.
Is it free?
Yes. Creating an account and listing cards is completely free. We only charge a small commission when you make a sale (see Fees explained).
Search the whole catalogue — Pokémon (EN & JP), One Piece, Magic, Yu-Gi-Oh!, Lorcana and more — and open any card to see who's selling it and at what price.
- Use the search bar at the top of any page. You can type a card name, set, or even a grade (e.g. "psa 10 charizard").
- Pick a game from the menu to browse by set.
- On a card's page you'll see every seller's listing, the price history, and a recent eBay UK price guide so you know what's fair.
- Tap the ♡ heart on any card to add it to your Wish List.
- See what's trending on the Most Wanted page (/most-wanted, or the “Most wanted” rail on the homepage) — the cards UK collectors are watching most right now.
What is the Most Wanted page?
It's the cards UK collectors are watching most right now, ranked by demand and refreshed daily. Filter by game to see what's hot. A “None listed yet” tag means lots of people want the card but nobody's selling one — so if you have a spare, it's a great one to list.
What's the "eBay UK Market Price" on a card page?
It's a guide showing recent eBay UK prices for that card, so you can quickly judge whether a listing is a good deal. It's for reference only and updates regularly. You can tap a sample listing to open it on eBay — those are third-party items, and if you buy through one we may earn a small commission, at no extra cost to you.
Can I search in Japanese?
Our Japanese sets are listed under their romanised names — search the English/romanised name or the collector number for the best results.
Buying
Add cards to your basket and pay securely with card via Stripe. Your basket is from a single seller at a time, so postage is combined into one charge.
- On a card or listing, click Add to cart.
- Open your cart (top-right). Your basket holds items from one seller at a time — if you add another seller's item, we'll ask whether to keep or replace your basket.
- Click Checkout, confirm your delivery address and postage, and pay securely with your card.
- You'll get an order confirmation email, and you can track the order under Your Orders.
Why can I only buy from one seller at a time?
Each seller ships their own parcel, so keeping a basket to one seller means one combined postage charge and one delivery — simpler and cheaper for you.
How is postage calculated?
Postage is a single charge per order — the highest postage option across your basket — never added up per card. So buying several cards from one seller still means one postage cost.
What's the small admin fee at checkout?
We add a 10p buyer admin fee per item. That's the only buyer fee — there's no membership or listing cost.
Are my card details safe?
Yes. Payments are processed by Stripe — we never see or store your full card details.
What are the 'Also available on eBay' listings on some product pages?
On some sealed product pages we also show matching listings from eBay UK, always below our own sellers (who come first). They're a convenience for products our sellers don't currently stock. Those items are sold by third parties on eBay; if you buy through one of those links we may earn a small commission, at no extra cost to you.
On listings where the seller has enabled it, you can haggle eBay-style: send your price and the seller can accept, decline, or send you a counter-offer.
- On a listing that shows Make an offer, click it and enter your price.
- The seller can accept, decline, or counter. You'll be notified by email and in the Offers area (the handshake icon in the top bar).
- If they counter, you can accept or decline their price.
- When an offer is accepted, the card is reserved for you for 24 hours — click Buy now at agreed price to check out at the price you settled on.
Where do I see my offers?
Click the handshake icon in the top bar, or go to /offers. It shows offers you've made and their status, with a badge when something needs your attention.
How long does an offer last?
An offer (or counter-offer) expires after 24 hours if it isn't actioned. Once accepted, you have 24 hours to complete the purchase before the reservation is released.
Can I change or withdraw my offer?
Yes — while an offer is still pending you can withdraw it from the Offers page.
Why don't I see a Make an offer button?
Offers are optional per listing — the seller has to switch them on. If you don't see the button, that seller isn't accepting offers on that item.
Save the cards you're chasing and let the deals come to you. We'll email you when a watched card drops in price, comes back in stock, or hits a target price you set.
- Tap the ♡ heart on any card to add it to your Wish List.
- Open your Wish List from the heart icon in the top bar, or go to /wishlist.
- Optionally set a target price on a card — we'll email you the moment a listing reaches it.
- Sit back: we check your watched cards daily and email you about price drops, restocks and target hits.
How often will I get alerts?
At most one email a day, and only when something actually changes — a meaningful price drop, a card coming back in stock, or your target price being met.
How do I stop watching a card?
Tap the filled heart again on the card, or remove it from your Wish List page.
Hunting for something specific? Save your search and we'll email you a daily digest whenever new listings from UK sellers match — so you're first to the cards you're after.
- Search for a card (optionally pick a game), then tap “🔔 Save this search” on the results page.
- Manage your saved searches any time from the bell icon in the top bar, or go to /saved-searches.
- Each day we check the newest listings and email you one digest of everything that matches your saved searches.
- Done hunting? Delete a saved search from your Saved searches page to stop its alerts.
How often will I get emails?
At most one email a day, and only when new listings have actually appeared that match one of your saved searches. One tap unsubscribes.
How many searches can I save?
Up to 20. When you hit the limit, delete one you no longer need to add another.
Will it include listings that were already there?
No — a saved search only alerts you to newly-posted listings from then on, so you won't be re-emailed about stock you've already seen.
Track the cards you own, watch your collection's live value, and see how close you are to completing each set. Your collection is private to you.
- Tap “Add to collection” on any card to add it — set the quantity and condition, and optionally what you paid.
- Already own a lot? Use “Import cards” on your Collection page to paste a list or upload a CSV and add them in bulk (see below).
- Open your Collection from the layers icon in the top bar, or go to /collection. It's grouped by set, with your total value, total spent and gain/loss at the top.
- Tap a set to see its logo, release date, completion % and value at a glance, then browse the whole set as a card grid. Switch between All, Owned and Needed — the cards you own show a green tick, and tapping one lets you edit it or list your spares; missing cards show an estimated price.
- Each card is badged with its rarity (Common through to Ultra Rare, Special Illustration Rare and beyond), colour-coded so the rare “chase” cards stand out — and a rarity breakdown shows how many of each you own versus the whole set.
- Want your data? Tap “Export CSV” on your Collection page to download your whole collection as a spreadsheet — free and unlimited. Open any set from your collection and tap “Export set” to download just that set instead. Your “Value over time” chart also has 1M/3M/1Y/All timeframe buttons, and a “Value by game” breakdown appears if you collect more than one game.
- Want to show off your collection? Go to Account → Public showcase and claim a handle to get a shareable page at /u/your-handle. It shows your collection’s value and best cards — but never what you paid or your gain/loss — and you can remove the handle any time to make it private again. Once you’ve claimed a handle, your showcase also appears on the public Collector showcases leaderboard (/showcase), ranked by value.
- Custom lists: create up to 5 lists (wishlists, chase cards, a trade binder — whatever you like) and add any card with “Add to list” on a card page. A card can be in several lists at once. Manage them from Account → Your lists, and pick one to feature on your public showcase so you hand-pick the cards visitors see.
- Use “Shop this set” to browse the whole set for sale, or tap a missing card to view and buy it.
How do I add a lot of cards at once?
On your Collection page, tap “Import cards”. Paste a list — one card per line, e.g. “4x Charizard ex 199/165” — or upload a CSV (there's a template to download). We match each line to the catalogue and show you a review screen where you can fix any that need attention, set quantity/condition/price, then add them all. You can import up to 500 cards at a time.
What does “needs attention” mean on the import review?
It means we couldn't confidently match that line to a specific card — usually a typo or a very generic name. Use the “Search catalogue” box on that row to find and pick the right card, or tap Skip to leave it out.
Can I see how my collection's value has changed over time?
Yes — your Collection page shows a “Value over time” chart. It builds up week by week (we snapshot your total value each week), so the line grows the longer you track your collection. You'll see it once there are a couple of points to plot.
How is my collection's value worked out?
We price each card at the best figure we can find — the cheapest matching listing from our UK sellers, or, if no one has it listed right now, a recent market price. If a card comes in more than one finish and you've said which you own (e.g. Reverse Holofoil), we value that finish at its own market price. Add what you paid for a card and we'll also show your gain or loss.
Can I record which finish (e.g. Reverse Holofoil) I own?
Yes. When you add a card that exists in more than one finish, you'll see a finish picker; you can also set or change it later from the edit controls on your Collection page. Your collection then values that finish at its own market price rather than the plain version.
Why does a card show a value even though nobody has it listed?
When there's no live listing on TCG Listing we fall back to a wider market price so your total still reflects what the card is roughly worth. Those values are labelled (e.g. “market est.”).
Can other people see my collection?
No. Your collection is completely private to you — it's never shown on your public storefront or anywhere else.
What's the weekly collection email?
Once a week we email you a quick summary of your collection's total value and how it's changed over the last week. You can unsubscribe in one tap from any of these emails.
I own duplicates — can I sell them?
Yes. Any card you own more than one of shows a “List your spares” shortcut that jumps straight into creating a listing, with the card already filled in.
Got a question before you buy? Message a seller directly — it's all kept safely on TCG Listing.
- On a seller's storefront, click Message (you'll need to be signed in).
- Type your question and send. The seller is notified and can reply.
- See all your conversations under the chat icon in the top bar, or at /messages.
Will I know when a seller replies?
Yes — the chat icon shows an unread count, and we'll email you when you get your first unread message in a conversation.
Should I arrange payment by message?
No — always keep payments on TCG Listing. It's the only way you're covered. Paying a seller directly outside the platform isn't protected.
Track your order, confirm when it arrives, and leave feedback to help other buyers and reward great sellers.
- Track your order under Your Orders. You'll see it move from Paid to Dispatched to Delivered.
- When your card arrives, confirm delivery on the order page.
- Leave feedback (positive, neutral or negative) plus optional star-ratings for things like item-as-described and dispatch time.
- Loved the seller? Follow their store to see their new listings first.
My order hasn't arrived — what do I do?
First message the seller. If you can't resolve it, see our Refund & Returns and Buyer Protection policies, or contact support@tcglisting.co.uk.
Can I change my feedback?
You leave one feedback per order. The seller can post a single public reply to it.
Selling
Selling is free to start. You'll verify your details (KYC) and connect Stripe so you can get paid securely.
- Click Become a Seller (or go to /seller/kyc).
- Enter your personal details and verify your email, then choose your store name (this must be unique — it's your storefront address).
- Submit for approval. Once approved, connect your Stripe account so payouts can reach your bank.
- You're ready to list! Head to your Seller Dashboard.
Why do I need to verify my identity?
Identity verification (KYC) keeps the marketplace safe and is required to handle payments and payouts. It's a standard step for any platform that moves money.
What's the difference between store name and business name?
Your store name (display name) is unique and forms your storefront address. A business name is optional and separate. Public pages show your store name.
Why connect Stripe?
Stripe handles your payouts securely and sends your earnings to your bank. We never hold your money.
There are three ways to list: add cards one at a time, bulk-upload a spreadsheet, or simply photograph a stack and let us recognise them.
- Manual: go to List an item, pick the category (single, sealed, graded or bundle), search for the card, set the condition, price and postage, add photos, and publish.
- CSV bulk upload: upload a spreadsheet of cards (we also accept the common TCGplayer/CardUploader export). Set a default postage for the whole file if you like.
- List from photos (scan): upload photos of your cards — we recognise each one and pre-fill the condition, a suggested price and postage. Review the rows and publish.
How many photos do I need?
Singles need a front and back (2). Graded cards need 3, and sealed/bundle items need 1. Cards listed from a photo scan go live on that single recognised photo.
What condition options are there?
Mint, Near-Mint, Lightly Played, Moderately Played, Heavily Played and Damaged. Be honest — it protects your reputation.
The scan didn't find my exact card.
Each review row has a Search catalogue option — search for the exact print and pick it yourself, then publish.
Is there a fee to list?
No. Listing is always free — you only pay commission when an item sells.
Reward bulk buyers with tiered discounts — for example "buy 3, save 10%" — and optionally throw in free postage. You set it once and it applies automatically.
- Go to your Seller Profile and open Multi-buy settings.
- Add one or more tiers — each has a minimum number of items and a discount percentage (and optionally free postage).
- Decide which listings are eligible: switch on Multi-buy on a listing, or use "apply to all".
- That's it — when a buyer's basket hits a tier, the discount and any free postage apply automatically at checkout.
Who pays for the discount?
You (the seller) absorb the discount. Our commission is then charged on the discounted amount, so you're never charged commission on money you discounted.
What does the buyer see?
Eligible listings show a Multi-buy badge, and the basket nudges buyers to "add N more to save X%".
How many tiers can I set?
Up to 5 tiers, each needing at least 2 items, up to a 50% discount. The best qualifying tier wins.
Let buyers haggle. Turn on offers per listing, with an optional minimum you'll auto-decline below.
- When creating or editing a listing, switch on Allow offers.
- Optionally set a minimum acceptable price — offers below it are declined automatically.
- When an offer arrives, accept, decline or counter it from the Offers area (handshake icon) — you get one counter round.
- Accepting reserves the card for that buyer for 24 hours so they can pay at the agreed price.
Do I have to accept offers?
No — offers are optional and off by default. Turn them on only for the listings you're happy to negotiate on.
What happens to my commission on an accepted offer?
Our commission is charged on the agreed price, not the original asking price.
When you make a sale, post the card promptly and mark it dispatched. Your payout is released once the buyer's delivery is confirmed.
- You'll be emailed when you make a sale — see it under Seller → Orders.
- Pack the card safely and post it using a method that meets the order's postage option.
- Mark the order as Dispatched.
- Once delivery is confirmed, your payout (minus fees) is released to your connected Stripe account.
When exactly do I get paid?
Payouts are released after the order is delivered and confirmed, via Stripe Connect to your bank.
Is there a minimum payout?
Yes — the minimum payout is £10.
Can I cancel an order?
You can cancel before you've dispatched it (this rejects the sale and fully refunds the buyer). Once an order is dispatched it can't be cancelled.
Your Seller → Analytics page shows how your store is performing — what you've sold, what you'll be paid, and how buyers are engaging with your listings.
- Sales: your gross sales for Today, and the last 7, 31 and 90 days — each with how it compares to the period before.
- Earnings: your delivered gross, minus our commission and Stripe fees, down to what you actually receive, plus any payout still pending delivery.
- Conversion funnel: how many buyers view your listings, add them to cart, and buy.
- Best sellers & engagement: your top cards and where buyers are showing interest.
What does the % change on the Sales panel mean?
It compares each period to the one immediately before it — e.g. the last 7 days vs the 7 days before that. Green is up, red is down.
What is the conversion funnel telling me?
It follows the buyer journey: listing views → added to cart → sold, with the conversion rate at each step. A low view-to-cart rate usually points to price or photos; a low cart-to-sale rate points to postage or checkout hesitation.
Why is my 'gross sales' different from my earnings?
Gross sales is what buyers paid (item price + postage) on the day of sale. Your earnings are what's left after our 3% commission and Stripe's fee, and are realised once each order is delivered.
Your seller dashboard has an “In demand” section — the cards collectors are watching right now. It's the quickest way to list stock you know there are ready buyers for.
- Open Seller → Dashboard and find the “In demand” section under your engagement stats.
- Each card shows how many buyers are watching it, and whether anyone is currently listing it.
- Tap “List yours” to jump straight into the listing form with that card already filled in.
- On your Collection page, cards you own more than one of show a watcher count next to “List your spares” — a shortcut to list the duplicates buyers most want.
Where do the watcher numbers come from?
They're how many buyers have added that card to their wish list. It's a live signal of demand across the whole marketplace, refreshed daily.
Why does a card say “None listed”?
It means buyers are watching it but no seller currently has it in stock — so if you list it, you could be the only option they see.
Run a UK card shop or a trading-card brand? You can feature your business with a clearly-labelled sponsored banner on our homepage, in front of thousands of collectors — while keeping listing free for everyone.
- Sponsorships are curated by our team (they aren't self-serve adverts), so they always fit the site and stay clearly labelled “Sponsored”.
- Get in touch to enquire — tell us about your shop or brand and what you'd like to promote.
- We'll sort out the banner artwork, where it appears and the dates with you, then it goes live.
How do I sponsor a banner?
Email support@tcglisting.co.uk or use our contact page and let us know you're interested in sponsoring. We'll take it from there.
Where do sponsored banners appear?
In dedicated, clearly-labelled “Sponsored” slots on our homepage. They never appear on checkout, sign-in or basket pages, and never next to a buy button.
Is this the same as adverts?
No. Sponsor banners are hand-curated placements for relevant UK retailers and brands — not automated adverts. Every one is labelled “Sponsored” and links to the sponsor's own site.
Your account & trust
Listing is free. We only earn when you sell, and everything is transparent at checkout.
What does it cost to sell?
Listing is free. When an item sells, sellers pay a 3% commission on the item price plus postage. Stripe's payment processing fee (roughly 1.5% + 20p in the UK) is also passed through.
What do buyers pay?
Buyers pay the item price, the order's postage (one combined charge), and a 10p admin fee per item. No memberships, no hidden costs.
What's the minimum payout?
£10. Earnings are paid to your connected Stripe account once orders are delivered.
What are the postage options?
Free, 2nd Class (98p), 1st Class (£1.95) or Tracked-48 (£3.95). The order is charged the single highest option across the basket.
Reputation is how buyers find sellers they can trust. Build yours with great service.
- After each delivered order, the buyer can leave feedback and optional detailed star-ratings.
- Your storefront shows your % positive, items sold and follower count.
- Reply once, publicly, to any feedback to give your side or say thanks.
- Buyers can follow your store and get a digest of your new listings.
How is % positive calculated?
It's positive feedback divided by positive plus negative feedback. Neutral feedback doesn't count against you.
How do I get more followers?
List regularly, describe cards accurately, dispatch quickly and communicate well — followers see your new listings first.
Manage your details, email preferences and unsubscribe options any time.
- Open Account from the top-right menu.
- Update your email preferences to choose which updates you receive.
- Every marketing email also has a one-click unsubscribe link at the bottom.
How do I stop newsletter emails?
Use the Unsubscribe link at the foot of any newsletter, or manage it under Account → preferences. Important emails about your orders are always sent.
How do I reset my password?
Use the Forgot password link on the login page — we'll email you a reset code.
How do you use cookies, and can I change my choice?
Essential cookies keep you signed in and hold your basket. In the UK, EU and Switzerland you're shown a privacy prompt where you can accept, decline or manage advertising and analytics cookies — you can reopen it any time from the privacy options, or clear this site's data to be asked again. See our Cookie Policy for detail.
I still need help.
Email support@tcglisting.co.uk and we'll get back to you. For complaints see our Complaints policy.
Still stuck? Email support@tcglisting.co.uk or use our contact form.