Complaints Handling Policy
Last updated: 21 June 2026
1. Purpose
This Policy explains how complaints relating to TCG Listing are handled.
2. Types of complaints
Complaints may relate to:
- transactions;
- platform functionality;
- account actions;
- user conduct;
- privacy concerns;
- counterfeit reports;
- fraud concerns.
3. Submission of complaints
Complaints should include:
- account details;
- transaction reference (where applicable);
- description of the issue;
- supporting evidence.
Complaints should be submitted to complaints@tcglisting.co.uk.
4. Investigation
TCG Listing may:
- review account records;
- review transaction records;
- request additional evidence;
- contact relevant parties.
5. Response times
We aim to acknowledge complaints within 5 business days. Complex complaints may require additional time.
6. Outcomes
Outcomes may include:
- clarification;
- corrective action;
- account sanctions;
- policy enforcement;
- rejection of the complaint.
7. Escalation
Where appropriate, complaints may be escalated for further review.
8. Record keeping
Complaint records may be retained for legal, regulatory and fraud prevention purposes.
Last updated: June 2026. If you have any questions about this policy, contact us at support@tcglisting.co.uk.