Dispute Resolution Policy
Last updated: 21 June 2026
1. Purpose
This policy governs disputes arising from transactions completed through TCG Listing.
2. Initial resolution
Buyers and sellers should first attempt to resolve disputes directly. Most issues can be resolved through communication between the parties.
3. Escalation
Where direct resolution is unsuccessful, either party may request TCG Listing intervention.
4. Evidence
TCG Listing may request:
- photographs;
- videos;
- tracking information;
- postal receipts;
- authentication reports;
- screenshots;
- communication records.
5. Seller obligations
Sellers must cooperate fully with investigations. Failure to provide requested evidence may result in adverse decisions.
6. Buyer obligations
Buyers must provide accurate information and cooperate with investigations. Fraudulent claims may result in account suspension.
7. Decision making
TCG Listing may consider:
- listing descriptions;
- images;
- transaction history;
- tracking data;
- account history;
- previous disputes;
- independent evidence.
8. Final decisions
TCG Listing may decide to:
- refund the buyer;
- release funds to the seller;
- require return of goods;
- issue warnings;
- suspend accounts;
- restrict marketplace access.
Platform decisions are final for the purposes of marketplace administration. This does not affect any statutory rights you may have.
9. Chargebacks
Where a payment provider initiates a chargeback:
- TCG Listing may provide evidence to Stripe;
- funds may be temporarily withheld;
- additional information may be requested from users.
10. Fraud prevention
Fraudulent activity may be reported to:
- payment providers;
- law enforcement;
- regulatory authorities.
11. Limitation
TCG Listing acts as a mediator and marketplace administrator. We do not act as a court, arbitrator or legal representative for any user.
Last updated: June 2026. If you have any questions about this policy, contact us at support@tcglisting.co.uk.